Rules of Engagement

Once again another article on the relationship between a happy employee and the customer; it goes to show that it directly affects the company.  I could not agree more with this article in that a happy workplace is a productive workplace.  I especially liked the idea Xerox had in allowing the employees to assign their own hours and in turn the productivity went through the roof and the overall atmosphere was ten times better for the customer.  If a company can find a way to make their employees happier this will have a great return to the company because, let’s face it, without our employees where would the company be.

To view article visit:

http://www.business.unr.edu/faculty/simmonsb/badm720/notes720.html and click on Wall Street Journal Article: Rules of Engagement

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